Your privacy is our priority and we ensure every effort is made in protecting it.

Please take a moment to read the following policy statement to learn more about our information practices, including the type of information we may gather, how the information maybe used and its purpose, to whom we may disclose the information, and how we safeguard your personal information.

PRIVACY

We respect your right to privacy and we understand that as a visitor to our website you prefer to control your own personal information and preferences.

Access

General access to our website is performed anonymously by visitors without the necessity to provide any personal identifiable information. Collection of personal identifiable information is encountered by a visitor only when in the procurement of a product, or service, or with regard to any request for information relating to the operations of our company.

Why we collect personal information

The professional performance of our products and services is reliant on us obtaining certain personal information about you. In addition, your personal information assists us in keeping you informed of a range issues considered important in maintaining quality of service. These may include the latest product announcements, updates, special offers, and events that you might like to hear about.

If you do not want to keep up to date with news, updates, special offers, and the latest information on products and services we provide opt-out facilities.

What information we collect

We may collect certain types of personally identifiable information in accordance to the relevant circumstances. At such times, we may collect personal information such as your name, postal address, phone number, e-mail address and contact preferences as well as credit card information in matters associated with procurement of products and services.

We may also collect other relevant information in performance of our services to gain a better understanding of our customers and thus provide a more valuable service. This information can be classified as business operational information and includes your business name, the industry in which you compete, past and current marketing strategies, customer demographics, ordering and supply processes, administration procedures as well as contact details of employees facilitating with any portion of our services.

We also collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites and Internet services are of most interest to them.

When we disclose your information

We acknowledge and understand the nature and sensitivity of your personal information and are committed to protecting your privacy.

You can be assured we do not share, rent or sell personally identifiable information, at any time, with any marketing third parties. You also can be assured we will never discuss or disclose sensitive information about your business operations with any third parties unless in receipt of your prior approval.

There are occasions however where in order to provide a superior service your personal information may be shared with agents with whom we have a strategic working relationship. These agents may be commissioned to provide specific intellectual expertise or service, assist in the processing of information, manage and enhance customer data, fulfil customer orders, conduct research or satisfaction surveys. These agents are also obligated to protect your personal information in accordance with our privacy policy. Without such information being made available, our ability to liase as well as incorporate the professional services of trusted agents in advance of customer objectives maybe severely qualified.

How we protect your personal information

We take all appropriate precautions – including administrative, technical, and physical measures – to safeguard your personal information against loss, theft, and misuse, as well as unauthorised access, disclosure, alteration, and destruction.

Cookies and other technologies

A "Cookie," is a tiny text file that your browser places on your computer's hard drive as a means to help identify your computer. These technologies and similar are standard website compliant technologies designed to assist website administrators in understanding visitor use and interaction as well as enhancing user experience. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. We also use cookies to customize your experience and provide greater convenience each time you interact with us.

In addition, and as is common to the majority of websites, we gather information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data.

We use this information, which does not identify individual visitors, to analyse trends, to administer the site, to track visitors’ movements around the site and to gather demographic information about our user base as a whole.

Links

Although our website provides access via hyperlinks to third party websites content we are not responsible for the privacy policies of other companies. We encourage you to familiarise yourself with the privacy policies of those companies.

General

If you have questions or concerns about our Privacy Policy please contact us at privacy@octopius.com. We will endeavour to respond to your enquiry within 30 days.